Privacy Policy

Last updated: July 3, 2026

1. Purpose of This Policy

Propre & Net Services places great importance on protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, retain, protect and disclose personal information obtained when you:

• visit our website;
• complete a contact form or request a quote;
• contact us by phone or email;
• request or use one of our services;
• interact with our advertisements or social media pages.

By using our website or providing us with your personal information, you acknowledge that you have read this Privacy Policy.

2. Business Contact Information

Propre & Net Services
454 McLaughlin Drive
Moncton, New Brunswick, E1A 1R9
Canada

Phone: 418-550-0997
Email: propreetnetmenage@gmail.com
Website: https://www.propreetnetservices.com

3. Privacy Officer

The management of Propre & Net Services acts as the person responsible for the protection of personal information.

For any question, access request, correction request or complaint regarding your personal information, you may contact us:

Email: propreetnetmenage@gmail.com
Phone: 418-550-0997

4. Personal Information We Collect

Depending on the nature of your interaction with Propre & Net Services, we may collect the following information:

Identification and Contact Information

• first and last name;
• email address;
• telephone number;
• residential or business address;
• city and postal code.

Service-Related Information

• type of cleaning service requested;
• information about the property or premises to be cleaned;
• preferred date and time;
• service frequency;
• instructions required to perform the service;
• special requests and communications;
• history of services provided.

Billing Information

• billing address;
• amount invoiced;
• payment status;
• information required to issue an invoice or receipt;
• transaction history.

When payments are processed through an external platform, Propre & Net Services generally does not retain your complete payment card information. Such information is processed directly by the applicable payment service provider.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address;
• device type;
• browser type;
• operating system;
• pages visited;
• date, time and duration of the visit;
• website or source that referred you to our website;
• interactions performed on the website.

5. How We Collect Information

We may collect your personal information through:

• website forms;
• quote requests;
• telephone calls;
• emails;
• text messages;
• booking platforms;
• social media communications;
• cookies and analytics tools;
• communications made before, during or after the delivery of a service.

We limit the collection of information to what is reasonably necessary for the purposes described in this Privacy Policy.

6. How We Use Personal Information

The information collected may be used to:

• respond to your questions and requests;
• prepare and send a quote;
• communicate with you regarding a service;
• schedule, confirm or modify an appointment;
• provide the requested cleaning services;
• customize services according to your needs;
• follow up before or after a service;
• process payments and issue invoices;
• manage customer records;
• improve our website and services;
• measure website traffic and performance;
• prevent fraudulent or abusive activity;
• protect the security of our website and systems;
• comply with legal, tax, accounting and administrative obligations;
• send promotional communications when your consent has been obtained or when permitted by law.

We do not use your personal information for purposes that are incompatible with those for which it was collected, unless you provide your consent or the law permits it.

7. Consent

Where required, Propre & Net Services obtains your consent before collecting, using or disclosing your personal information.

Consent may be provided:

• in writing;
• verbally;
• electronically;
• by completing a form;
• by requesting a quote or service;
• by selecting a consent checkbox;
• through your conduct, where implied consent is permitted by law.

You may withdraw your consent by contacting us. However, withdrawing consent may limit our ability to respond to your request or provide certain services.

The withdrawal of consent does not affect any use or disclosure that was lawfully completed before the withdrawal.

8. Disclosure of Information to Third Parties

Propre & Net Services does not sell or rent your personal information.

We may disclose certain information to service providers or partners when necessary, including providers of:

• website hosting services;
• email services;
• online forms;
• booking systems;
• payment services;
• invoicing or management software;
• website analytics tools;
• digital advertising services;
• information technology and cybersecurity services;
• accounting, legal or administrative services.

These providers may only use the information to provide the agreed services, subject to their contractual and legal obligations.

We may also disclose information when necessary to:

• comply with a legal obligation;
• respond to a court order;
• cooperate with a public authority;
• protect our rights, property or safety;
• prevent fraud or illegal activity;
• recover an unpaid amount;
• manage the sale, merger or reorganization of the business.

9. Processing of Information Outside Canada

Some technology providers may store or process information on servers located outside Canada.

In such cases, the information may be subject to the laws of the country in which it is stored or processed and may be accessible to the appropriate authorities of that country in accordance with applicable laws.

We take reasonable care when selecting our providers and limit the information shared to what is necessary for the delivery of their services.

10. Retention of Information

Personal information is retained only for as long as necessary to:

• provide the requested services;
• manage the customer relationship;
• comply with legal, tax and accounting obligations;
• resolve disputes;
• prevent fraud;
• enforce our rights.

The retention period may vary depending on the nature of the information and the applicable obligations.

When information is no longer required, it is securely deleted, destroyed or anonymized, subject to any legal retention requirements.

11. Protection and Security of Information

Propre & Net Services uses reasonable administrative, technical and physical safeguards to protect personal information against:

• loss;
• theft;
• unauthorized access;
• misuse;
• unauthorized disclosure;
• alteration;
• reproduction;
• destruction.

These safeguards may include:

• limiting access to information;
• using passwords;
• protecting devices and accounts;
• using recognized technology providers;
• securely backing up certain information;
• raising awareness among authorized individuals who handle personal information.

However, no method of electronic transmission or storage can guarantee absolute security.

12. Cookies

Our website may use cookies.

A cookie is a small file stored on your device when you visit a website. Cookies may be used to:

• ensure the proper functioning of the website;
• remember certain preferences;
• analyze website traffic;
• understand how visitors use the website;
• improve content and user experience;
• measure the effectiveness of advertising campaigns.

The cookies used may include:

Essential Cookies

These cookies are required for the operation and security of the website.

Performance and Analytics Cookies

These cookies collect statistical information regarding the use of the website.

Advertising Cookies

These cookies may be used to measure advertising campaigns or display more relevant content when such tools are enabled.

You may configure your browser to block, limit or delete cookies. However, disabling certain cookies may affect the operation of some website features.

13. Analytics and Advertising Tools

Our website may use third-party analytics or advertising services, such as Google Analytics, Google Ads or Meta advertising tools.

These services may collect certain technical information through cookies or similar technologies in order to:

• measure the number of visitors;
• analyze browsing activity;
• evaluate website performance;
• measure advertising campaign results;
• limit the repeated display of certain advertisements.

The use of these tools depends on the technologies actually installed on our website.

14. Commercial Communications

With your consent, or where permitted by law, Propre & Net Services may use your email address or telephone number to send you:

• news;
• offers;
• promotions;
• reminders;
• information about our services.

Where required, every commercial electronic message will include a way to unsubscribe.

You may also request to stop receiving promotional communications by emailing propreetnetmenage@gmail.com.

Messages required to manage a quote, appointment, payment or ongoing service may continue to be sent.

15. Social Media

When you interact with Propre & Net Services on a social media platform, your information may also be collected and processed by that platform in accordance with its own privacy policy.

We recommend reviewing the privacy settings and policies of the platforms you use.

16. External Links

Our website may contain links to websites or platforms operated by third parties.

Propre & Net Services is not responsible for the privacy practices, content or security of external websites. We recommend reviewing their privacy policies before providing them with personal information.

17. Your Rights

Subject to applicable laws, you may request:

• confirmation of whether we hold personal information about you;
• access to your personal information;
• information regarding how your personal information has been used or disclosed;
• correction of inaccurate or incomplete information;
• withdrawal of your consent;
• the ability to submit a complaint regarding the handling of your information;
• deletion of certain information when we are not legally required to retain it.

We may request proof of identity to confirm that the request is being made by the person concerned.

Certain requests may be limited or refused where permitted by law or when they involve the personal information of another individual.

18. Privacy Breach

In the event of unauthorized access, loss or accidental disclosure of personal information, Propre & Net Services will take reasonable steps to:

• limit the consequences of the incident;
• identify the cause;
• correct the situation;
• prevent a similar incident;
• notify the affected individuals and relevant authorities where required by law.

19. Complaints

Any question or complaint concerning this Privacy Policy or our personal information protection practices should first be submitted to:

Propre & Net Services
454 McLaughlin Drive
Moncton, New Brunswick, E1A 1R9
Canada

Phone: 418-550-0997
Email: propreetnetmenage@gmail.com

We will review your request and attempt to respond within a reasonable period.

You may also contact the Office of the Privacy Commissioner of Canada if you believe your complaint has not been resolved satisfactorily.

20. Changes to This Privacy Policy

Propre & Net Services may update this Privacy Policy to reflect:

• changes to its services;
• the addition of new website features;
• the use of new service providers;
• technological changes;
• changes to applicable laws.

The updated version will be published on this page with a revised update date.

We encourage you to review this Privacy Policy regularly.

21. Contact Us

For any question regarding this Privacy Policy or the handling of your personal information:

Propre & Net Services
454 McLaughlin Drive
Moncton, New Brunswick, E1A 1R9
Canada

Phone: 418-550-0997
Email: propreetnetmenage@gmail.com